Returns & Exchanges

We want you to be completely happy with your Turning Corners purchase. If you're not, here's everything you need to know.

Not Happy With Your Order?

If you've changed your mind or aren't satisfied with your purchase, you can return it to us within 30 days of receiving it, provided the item is:

In its original packaging
Unopened and unused
In the same condition as received

In this case, return postage costs are the responsibility of the customer. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

To arrange a return, please email us at orders@turningcorners.org.uk and we'll guide you through the next steps.

Received the Wrong Item?

We're sorry if we've made an error with your order — we'll make it right straight away, at no cost to you.

Here's what to do:

Email us at orders@turningcorners.org.uk with your order number
Attach a photo of the incorrect item you received
Make sure the item is in its original packaging, unopened
We'll email you a prepaid Royal Mail returns label — you can then book a home collection or drop it off at your nearest Post Office at a time that suits you, with nothing to pay

Once we've received the item back, we'll dispatch the correct order promptly.